wireless microphone and speaker set Troubleshooting Bose SoundLink Problem

by:Winbridge      2019-12-09

Common problems with Bose sound link wireless speakers include the computer's inability to recognize the speaker, the speaker's inability to play sound, remote control issues, etc.Using trouble shooting techniques, try to solve the problem yourself before sending the device back to Bose or seeking the help of a professional repairman.

Connect the USB key to another USB port on your computer.The existing hub you are using may be damaged or defective.
Disconnect other devices connected to the USB port of the computer and then try to reconnect the SoundLink USB key to the available USB port.The USB Root hub that powers the USB port can only output so much power, and after all the power runs out, it will not be able to power other devices connected to other ports.
Restart the computer and try to reconnect the USB key to the available port.There may be a temporary fault with the computer that prevents it from identifying the USB key.

Locate the Bose sound link speaker to make it closer to the USB key and have a clear path to the USB key.
The USB port connected by the USB key may be lowPower USB port, not highpower USB port.Low-The power USB port is usually located on the keyboard and on the stand-alone display;high-The power USB port can be in front of the computer tower or full-in-one computer.
Remove the battery from the Bose SoundLink speaker, wait for 30 seconds, and then replace the battery in the Speaker.If you notice any dirt or debris in the battery compartment, wipe it clean with a cloth.Also, make sure the battery is plugged in correctly when replacing it.
Installing Bose sound link speakers near other devices that send and receive wireless signals can prevent speakers from receiving signals.Turn off or remove the speakers from cordless phones, wireless routers, baby monitors and other devices that send or receive wireless signals to see if this solves your problem.
Re-Sync the SoundLink speaker with the USB key connected to the computer.Do this by holding down the "wireless source" button (located in the center of the three buttons in front of the speaker) until the light of that button flashes orange.Press and hold the button at the end of the USB key.When the two devices are synchronized, the orange light will stop flashing and remain on.
Turn on the audio output settings for your computer and make sure that the output device is set to Bose SoundLink audio.
If you can't hear the music being played, please close the current audio program you are using and try to open the audio file in a different program.The program you are using may not recognize the type of audio file.Alternatively, try playing different audio files in the same program.If a new audio file is played, the old audio file may be damaged.

Make sure there is no obstacle between the remote control and the sound link speaker.
Wipe the top of the remote control that comes with the wireless speaker, which is where the sensor is, and when you enter the command, the sensor sends a signal to your speaker.Dust or other debris may be covered on the sensor to prevent the signal from coming out.
It's better to get close to the speakers in 10 to 15 feet.If you use a remote control with a distance of more than 15 feet, you may encounter a problem with having the device communicate.
The battery in the SoundLink wireless speaker may not have enough power and needs to be charged.

Move the antenna on the SoundLink USB key to point as much as possible to the direction of the Bose SoundLink speaker.If nothing else, try a different location and see if they will give you a better reception.
Move any object between the antenna on the USB key and the SoundLink speaker, especially the metal object.In addition, other devices that send and receive wireless signals, such as those mentioned in the computer, identify the USB key through the SoundLink section without sound, near both devices, it also causes bad audio from the speakers.
Try moving the SoundLink speakers to see if it helps.Sometimes there may be something else near the speaker that you can't detect easily, which can cause problems.
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